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Tag: service standards

Ocean Reef Club: Loyalty All Around

Ocean Reef Club (ORC) in Key Largo, Fla., is a 2,500-acre private member-owned community in a paradisiacal setting along an active coral reef. The exclusive enclave seamlessly supports 1,500 homes, 110 vacation rentals, a 150-room oceanfront inn, a 175-slip marina, a spa and salon, two

Building a Winning Service Culture

As you can see from the breadth of subjects focusing on club dining and food and beverage within this issue of Club Trends, a lot goes into putting together a great food program. Purchasing, menu planning, preparation and cooking, facility design and scheduling are just

Enhanced Member Experience Starts With the Team

Any successful club manager understands that ensuring a premier member experience is the most important part of overall operations. From first impressions to finishing touches, an enjoyable member experience is essential in order to retain existing members, attract new members and remain a cut above