Webcast: Setting Members Up for Success: A Guide for Private Club Onboarding

Developed with input from NCA’s Insights & Resource Development Committee, NCA’s new member onboarding resource helps clubs welcome, educate and integrate new members from the pre-membership stage through their first year.

 

Join contributors to the guide and members of NCA's Insights and Resource Development Committee for a discussion on how clubs can create a more intentional, consistent and effective onboarding experience. Panelists will discuss how clubs can structure onboarding from the pre-membership stage through early membership, explore ways to engage families and younger members, and highlight practical approaches that help new members understand club culture, uphold club standards, build connections and contribute to long-term member engagement. The program will conclude with audience Q&A.

 

Wes Hardin, CCM, General Manager/COO, The Country Club of Little Rock
Kasey Romano, CCM, Clubhouse Manager, River Oaks Country Club
M. Kent Johnson, CCM, CCE, ECM, General Manager/COO, Baltimore Country Club

 

Phil Mike, Communications Director, National Club Association