I OFTEN ENGAGE in conversation and even debate the question of what comes first: process or people? Should we focus on recruiting, hiring and retaining the right people or on improving business processes? Early in my career, I was always frustrated as to why people did
There are significant regional differences in the severity of the COVID-19 outbreak and a wide range of emotions surrounding the shelter in place rules associated with it. For most people, the uncertainty of the entire pandemic experience has been the biggest challenge. We know that
As coronavirus radically disrupted club operations, the first reactions from clubs were the health and safety of its staff and members. Based on state and federal orders, clubs closed their doors and have been working resiliently behind the scenes to prepare for reopening. Unfortunately, the
LIKE SO MUCH of our lives these days, being an advocate in Washington has changed a great deal since the coronavirus pandemic picked up steam. I had been monitoring the situation in China in February and had a discussion with a senator about it in early
CAN YOU RECALL the days as a child when you would get really upset because a crayon was broken? For me it was tantamount to my earth shattering. How good would it be to have that as our biggest worry today? However, what did I learn
AS 2020 begins, we always like to focus on the outlook for the future. What trends are emerging? What innovations are happening at clubs across the country? What is driving member engagement and recruitment? Private clubs are continuing to evolve. From back-in-the-day as they catered to
A vast number of clubs around the country are located within, or adjacent to, a master planned residential community governed by a homeowners or other form of community association (HOA). As a result, these clubs and HOAs are inextricably intertwined and dependent on one another
THE NOTION OF “GOING ROGUE” conjures up ideas of defiance or independence. In many clubs, directors are dealing with rogue board members. Nowadays, rogue board members are people who either feel marginalized and unheard by fellow board members or who are unprincipled leaders who place their
IN A REGRESSION ANALYSIS of compensation for club general managers nationwide, total operating revenue and the GM’s tenure explained 87% of the variation in total compensation. Other variables including initiation fees, full time equivalent employee count and cost of living index can be added to explain
IT IS OFFICIALLY WINTER and, depending on where your club is located, there is a good chance golf is on hold through the next few months. It doesn’t have to be. Commercial facilities with indoor golf simulators—high-tech machines where players hit into a “simulated” golf course