More than 370 club executives responded to the latest Pulse Survey to share how their clubs are handling security in both the physical and cyber worlds. Here is a summary of the results:
GENERAL SAFETY ISSUES
Secure Environment: Ninety-nine percent of respondents believe their club is a safe and secure environment for their members. Interestingly, only 49 percent stated they believe having a safe and secure environment is a main reason someone joins their club. Of the 51 percent who stated it is not a major reason, only 31 percent of this group thinks it should be.
Security Budget: The average budget for all security (physical and cyber) needs is approximately $75,300 annually.
PHYSICAL SECURITY ISSUES
Security Department: Only 27 percent of respondents said they have a security department at their club. Of this group, 62 percent said it was made up of club staff, 24 percent said it was an outside firm and the remaining 14 percent stated it was a combination of both.
Security Incidents: Sixty percent of respondents stated that they had experienced a security incident at their club within the last five years. Below is a list of the top issues that occurred comparing the overall response to those clubs with more than 1,000 members, and to those clubs with an initiation fee greater than $50,000:
| Incident |
Overall Response |
Response from Clubs with More Than 1000 Members |
Response from Clubs with Initiation Fee Greater Than $50,000 |
| Trespassers |
35% |
58% |
45% |
| Car break-ins |
32% |
42% |
47% |
| Vandalism |
26% |
33% |
25% |
| Theft in locker rooms |
18% |
40% |
27% |
| Theft in clubhouse |
15% |
36% |
12% |
| Intoxication/drug use |
14% |
36% |
15% |
| Theft of maintenance equipment/supplies |
10% |
18% |
8% |
Surveillance System: Seventy percent stated they have a camera system monitoring their club grounds. Twenty percent of this group feels their system is ineffective. The average number of cameras being used at clubs is 23.
The areas being monitored the most are:
|
· Entrances (57%) · Clubhouse exterior (48%) · Clubhouse general interior spaces (47%) · Receiving and storage spaces (47%) · Parking lot(s) (47%) · Kitchen (35%) · Dumpsters (garbage/recycling) (34%) · Swimming area (28%) · Employee spaces (25%)
|
· Bag storage (23%) · Fitness center (23%) · Office space (15%) · Racquets area (12%) · Children’s spaces (12%) · Computer server room (10%) · Practice areas (7%) · Golf course (5%)
|
Technology to Know Who is at the Club: While only one respondent indicated that it uses biometric facial recognition technology, more clubs use beacon technology (4%) and RFID (7%) to track who is on club premises. However, the the most popular ways clubs monitor staff and members on property are:
· Closed circuit TV (31%)
· ID cards for members (17%)
· ID cards for staff (14%)
· Other (10%)
Providing a Safe Environment: Here are the ways clubs are providing a safe environment for their members and staff:
|
· Defibrillators (89%) · Well-lit parking lot (78%) · CPR/AED certified staff (73%) · Background checks on staff (67%) · Well-lit driveways (54%) · Lightning warning system (47%)
|
· Gun policy (34%) · Gated access at all entrances (31%) · Background checks on prospective members (30%) · Medical alarm systems (15%) · Guardhouse building (no guards) (9%) · Other (9%)
|
Security Policies & Plans: Respondents were asked if they had a formal plan or policy for each and if they provide regular staff training or drills. They reported:
| Situation |
Have a Formal Policy/Plan |
Do Regular Training and Drills |
| Fire |
81% |
42% |
| Medical emergency situations |
78% |
51% |
| Active shooter |
71% |
35% |
| Natural disaster |
69% |
30% |
| Evacuation procedure |
68% |
34% |
| Missing child |
60% |
23% |
| Weather-related event |
25% |
11% |
| Hazardous materials |
23% |
12% |
CYBER SECURITY
Cyber Security: Overall, 78 percent of respondents feel they are informed or very informed about cyber security issues.
Only 41 percent of respondents stated they have conducted a cyber security vulnerability assessment within the last year.
Cyber Security Breach: As the chart below shows, 63 percent of respondents’ reported concern over a possible breach. Among clubs with an initiation fee over $50,000 the level of concern is even higher (72%).
Cyber Security Breach: Clubs were asked if they had any cyber security breaches within the last five years and the most common breaches identified by respondents were:
· None (44%)
· Phishing (27%)
· Malware distribution (25%)
· Ransomware attack (15%)
· Social network hacking (6%)
· POS hacking (5%)
· Website hacking (4%)
· Database breach (3%)
Cyber Security Budgets: In general, about a quarter of club respondents budget for cyber security measures, including:
· Disaster recovery (29%)
· Vulnerability (24%)
· Incident response (22%)
· Cyber awareness (22%)
· Penetration testing (21%)
Cyber Security Awareness: Less than half of respondents (49%) train staff on cyber security awareness. Only 53 percent of clubs brief their boards on cyber security, with 54 percent of those clubs doing so once a year.
GET THE REPORT
Pulse Survey Reports are complimentary to those who complete the survey. If you did not have a chance to complete this Pulse Survey, but still would like a copy of the report, please contact Bill McMahon, Jr. at [email protected].
Be on the lookout for future Pulse Surveys from McMahon Group throughout 2017. If you have any questions about the results, please call McMahon Group at 314-744-5040.
Club Trends Summer 2017